Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Has anyone tried to add a "interactive map" as a field for jira portal?


We have a section of physical locations were our customers can report an issue and we believe that this is easiest to explain for people to just click on an map to describe the area where the issue is occurring. This was based around having a map view of each floor and able to drop a little pin of where the issue is.

Does anyone know if this is possible or a way of implementing this into Jira?


If people have suggestions for Cloud or Onprem, that'd be great.

1 answer

Hi @Joshua Sung ,

I don't know any solutions on the Atlassian Marketplace but it sounds really interesting! Could you please explain more? Or present this idea in some visual way? "Physical locations" mean some offices / departments / countries?

So in my example, imagine you have a floor plan of a floor, the user is complaining about the aircon or some leak that is happening. They might not know their seat number off by heart so just clicking it on a map (like dropping a pin) will make it easier for them to report the issue.

This is especially useful if they report a problem that's not near any seat, e.g. west stairwell on the 4th floor. 

Being able to work out trends as well to see if it's already been reported would be great too, then there would be fewer repeat tickets about the same problem.

Do you have any ideas? 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,174 views 15 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you