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Has anyone set up a chatbot in jira service desk?

Hey y'all! 

My team and I have been looking into building some sort of chatbot to work with confluence and jira service desk for our customers to get answers. I am just wondering if any of you have built something similar or if you know of a a good plugin that we can use for this. We are on jira cloud, by the way. 

I appreciate any help/ideas- thank you! 



4 answers



Very much interested in this topic. I know there is an addon for chat functionality, with a cool interface


So if in theory, we could access this addon's service and send/read chats, it could be doable.

This would only serve as the front end though.


Let's see if others also have any interesting ideas or implementations already

I'm trying to integrate my Knowledgebase from my Service Desk that has Confluence as the backend with IBM Watson.

Currently exploring if a proof of concept can be created utilizing the Confluence REST API paired with IBM Cloud: Natural Language Understanding/Classification. The objective to classify the unlabeled data already existing in Confluence and feed it into Watson Assistant.

Currently hacked a way to just web crawl the Service Desk and remove the HTML to utilize along with Natural Language Classifier.

Hello, our software development team has developped a chatbot for Confluence and JIRA Service Desk. Please check We have customer projects ongoing in France. Konverso has developped a Conversational AI Platform so that you can develop your conversational scenarios connected to Atlassian and more.

Our own software team has to leverage our Chatbot to get things done in Atlassian/ Azure/ etc...

Looking forward to your feedback 



I am quite interested in your product after I visit your company website, but I cannot search the product in Atlassian Marketplace. 

Can you please advice your product name in marketplace so that I can get a trial for evaluation? 


Hi Alexandra,

Thank you for your interest in our product. Our solution is not yet in the marketplace. It will be in 2020. 

Let's connect. We will discuss your context, requirements, and how our solution can help you achieve your goals. Please book a meeting in my agenda here

Best regards,


Thanks Bertrand, 

Looking forward to your product launch in Atlassian marketplace.

We are now looking for a more interactive and unique interface for service desk customer raising requests. We researched on some chatbot addons they are good, while I saw you applied AI technology into your products which make chatbot more intelligent. 

If your product launched in marketplace please let me know, thanks. 

Best regards,


I'm interested as well. I didn't see it in the marketplace but would be interested to know when it will be available.

0 votes
Bepof Jd I'm New Here Aug 18, 2020

I kind of connected Azure Bot with Jira Cloud. I think you could create a bot on Azure with all the functionalities you want and make it available to your team. The demo is available here.

you will find in this video how the Bot from Konverso is behaving from an end-user perspective. We have a no-code platform. Unlike the Azure bot, our customers just need to configure the Bot with a graphical user interface. There is no need for a developer. Looking forward to your feedback.

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