We have a requirement to group clients according to the tickets that we received.
When an email incident is raised from particular client it has to be grouped under one category to simplify filter process.Portal access will not be given to customers.
Tried generating automation rule using Reporter field to group into one category.
(Like reporter="user" then customer="client1")
But hope we need to key in all the customers to make it working.
My question is should all customer have jirra access to populate in Reporter field or would like to know any other alternate way to achieve it.
Appreciate your inputs.
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