I want to be able to "group" issues, similar to creating Epics in Agile, to help organize ongoing maintenance requests under one Epic. I don't want to have to filter by component each time I go into JIRA. Is there a way to do this within issue management? Please advise. Thank you.
Are the issues grouped by virtue of the fact that they share a common field value now (you mentioned Components, so maybe this field?) If so, you can simply create a filter to display the issues you care about, save the filter and then using the the "Filter Results" dashboard gadget, display them on a Jira Dashboard or Confluence page. This is the paradigm that the tool is intended to work in. If the issues don't have something in common that you can easily use to have them all display in a filter, you could add a custom field or even use native "labels" functionality. Once you have the saved filters and dashboard set up, the gadget will display the changes as your issues change.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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