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Group/idently customers from same company with tickets

Jijo John [DevOps Consultant]
Jijo John [DevOps Consultant] September 21, 2015

We have several companies creating tickets on our system (to a ServiceDesk project), and from each company several customer users, Problem is that I'm unable to identify users and tickets grouped together for each company, and if possible assigned to internal user directly.

Each customer user must view all their tickets from same company.
Can I attach company name also attached to a user profile?

What is the best method to get this functionality?

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2 answers

1 vote
Sascha Krieg
Sascha Krieg July 20, 2016

@jiji.john to solve this you can use the Plugin Collective Issue View for Service Desk.

In the plugin you can define groups and if one user creates a ticket each User of the group will be automatically set as participant for this ticket. 

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1 vote
Sebastian Doman
Sebastian Domanski
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September 21, 2015

This issue has been discussed for a long time: JSD-270

You have some potential workarounds there

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