Groovy change reporter in dependency of an custom field

[AccessHolding]

Hi All,

I have a script in place which should change the reporter after the creation phase (post-function). The source of the new reporter is a single-user-picker. The idea is, as soon as somebody creates a ticket for someone else I want that the "someone else" will be set as the new reporter. I am using JIRA 7.8.0 with JIRA SD 3.11 and cant find my mistake.

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.MutableIssue

MutableIssue issue = issue

def onBehalfOfCustomField = ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("ASD: On behalf of")
def onBehalfOfValue = issue.getCustomFieldValue(onBehalfOfCustomField)

if (onBehalfOfValue){
    issue.setReporter(onBehalfOfValue)
}

Best,

Kristian

[Nir Haimov · Accepted solution]

Hi,

I'm using Jira 7.3.3 Jira SD 3.4.0

When someone create a ticket (from customer portal) on behalf of someone else.

That someone else is automatically the reporter (no need for script or something).

[AccessHolding]

Hi Nir,

Would you please explain me your environment? Our customers need to login first before they are able to create tickets. Means the system choose them as a default reporter each time as soon they create a ticket. 

It was necessary to create custom fields and add this fields to each request type. I am curious how your environment looks like.

Best,

Kristian

[Nir Haimov]

Hi,

I understand the issue now.

I meant for the option that exist here:

https://confluence.atlassian.com/servicedeskcloud/raising-requests-on-behalf-of-customers-747602734.html

As admin, you can create ticket on behalf of someone (built in in JSD).

But you want the customers to have this feature, so you created a custom field and you are trying to use a script on it.

Well, what the script logs says?

Did it pass successfully and just did nothing or it fails?

If it fails, what are the errors?

[AccessHolding]

Hi Nir,

The script is working now. Thanks anyway.

Cheers,

Kristian

[Nir Haimov]

Hi Kristian,

Can you share what you did?

What did you change to make it work now?

[AccessHolding]

I created a custom field. As soon this field is not null the value will be set as a new reporter. The sweet part of it is, that a user could raise a ticket for an colleague without getting any notificaiton.

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.user.ApplicationUser
import com.atlassian.jira.issue.MutableIssue

MutableIssue issue = issue

def customField = ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("ASD: On behalf of")
def newReporter = issue.getCustomFieldValue(customField) as ApplicationUser

if (customField){
    issue.setReporter(newReporter)
} 

issue.store()

[Nir Haimov]

Yeah,

So you were only missing the

issue.store(); 

Thanks for sharing :)