I have added a user to a service desk request as an request participant ("Michael Conz (Privat)" in attached screenshots). If an agent ("Michael Conz" in screenshots) comments something the participant gets an email notification and if he replies to it, the server won't process his answer as a comment because the participant has no rights to add comments to this request.
What configurations do I have to change, to grant request participants the required permissions? We are using JIRA Cloud. I will attach some Screenshots that hopefully provide enough information to show the current configuration and errors.
Looking at your screenshots, only the reporter, assignee or a user in one of that project roles, informed in the Permission Helper, have the ability to comment in the issues.
If you add the user to the "Service Desk Team" role, it should work and the user should be able to add comments.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG