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Grant ability to remove customers Edited

I would like our desktop support staff to have the ability to add and remove customers (employees) as they leave our company.  Right now they contact our Jira Admin (me) to add and remove employees as they join and leave our company.  I do not want to make our desktop support staff full Jira admins, but I can't find another way to give them access.

I've tried created a group in user management, but I don't see an option in there for just customer managementproduct access.jpgportal customers.jpg

2 answers

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Answer accepted

I opened a ticket with Jira and they said Agents cannot revoke access or delete customers.

"About agents having the ability to remove the customers, I am afraid to say that it won't be implemented at this time. To revoke access or delete customers/users in Jira you must be a Site Administrator"

brbojorque Community Leader Jan 09, 2020

Thanks for this!

0 votes
brbojorque Community Leader Dec 22, 2019

Hi @Joe ,

Have you tried adding one of the staff to be the project admin and setup the Roles?


I am a full administrator.  What role would I add?

brbojorque Community Leader Dec 30, 2019

Hi @Joe ,

I just tested the functionality and if the user an Agent or part of the Service Desk Team

They will have the ability to add / remove users.

.atlassian.net/jira/servicedesk/projects/<projectkey>/customers 

.atlassian.net/plugins/servlet/project-config/<projectkey>/people

Thank you for the help!  

This URL allows our Service Desk Team to add Customers, but not set them to inactive or delete:

https://kregtool.atlassian.net/projects/SD/customers

 

This URL does not work for us, it just put the web page into a continuous refresh loop:

https://kregtool.atlassian.net/projects/SD/people

 

Half way there!  :-)

I found this link that has an option to remove customers, but our agents don't have access to this page either:

https://kregtool.atlassian.net/plugins/servlet/project-config/SD/people

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