Goals not saved in SLA

[magnlun]

When I try to create a new SLA for our service desk everything seems to work well. BeforeSave.png However when it is saved no goals is saved.

Goal.png

The same problem occurs if I try to edit a goal. Am I missing some required field?

[Frédéric Esnault]

Hi @Lingbo Lu

We are still experiencing the same problem (JIRA 6.4.7 and JSD 2.5.4).

Our JIRA setup is standard, no weird customization.

Are there any update about this ?

The JQL i entered is quite simple and appears valid in form :

priority = Critical

Goal set to 4h

Calendar set to default.

No error in JIRA logs (JIRA logs, Jsd logs, security logs....)

[lingbo]

Hi there, 

What did you enter in the Goals section? If you are setting up JQL for issues and the results are not saved, it sounds a bit off. You might want to contact our support team to help you sort it out. https://support.atlassian.com/customer/servicedesk-portal#JIRA

Here's an example of my setup:

SLAgoalsexample.png

[magnlun]

Hi! There is a case for it: https://jira.atlassian.com/browse/JSD-698 however since none of you have reacted for over two months I thought it must be a problem with the configuration.