What did you enter in the Goals section? If you are setting up JQL for issues and the results are not saved, it sounds a bit off. You might want to contact our support team to help you sort it out. https://support.atlassian.com/customer/servicedesk-portal#JIRA
Here's an example of my setup:
Hi @Lingbo Lu
We are still experiencing the same problem (JIRA 6.4.7 and JSD 2.5.4).
Our JIRA setup is standard, no weird customization.
Are there any update about this ?
The JQL i entered is quite simple and appears valid in form :
priority = Critical
Goal set to 4h
Calendar set to default.
No error in JIRA logs (JIRA logs, Jsd logs, security logs....)
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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