Goal statistics - percent of successful issue SLAs

The question is regarding the percentage shown in the SLA metric page.

11% successful this week.

Does this percent includes only issues created on:

  • last 7 days
  • this week (mon-sun)
  • another option?

If so can I have it configurable to show success percentage of SLA for issues created during:

  • last month;
  • all issues?

2 answers

0 votes
Rodrigo Rosa Atlassian Team Oct 20, 2015

Hello Aleksandrs,

Currently, this is not possible for JIRA Service Desk, so we created a Feature Request here for it.

Best Regards,

Rodrigo Sogari 

Hi so I also am interested in if the "SLA Goals" can be configured for different time periods  (2 weeks, month) verses the "Success last 7 days"...  is that possible?   looking at    https://jira.atlassian.com/browse/JSD-1980  it did not seem to be addressing that.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

386 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you