When creating a new next-gen project in JSD the "Who can access the portal and send requests" setting defaults to "Anyone with an account on <portal name>". I can manually change this setting to "Customers my team adds to the project" after creating the project, but that means that all existing users are able to see the new project during the window of time between creating the project and changing the setting.
Is there a way that I change the default setting to "Customers my team adds to the project"?
If not, are there any other workarounds I could use to ensure existing customers are not able to see new projects before the setting is changed?
Welcome to Atlassian Community!
Thank you for reporting this to us. I tested here on my local free and standard site and here are the results.
When creating a Service Desk project on a Free cloud site, that it’s your case, even selecting the access as “Private” while creating the new project, the customer permissions are set to “Anyone”,
On a Standard cloud site, the behavior is different. All projects created, open or private, the customer permissions are set to “Customers my team adds to the project”.
Since we can’t select the default customer permission, at least when creating the project as “Private”, it should be closed to anyone, internal and external. Based on that, I created a bug:
Please, click on “This affects my team” and also watch the bug to receive updates.
Currently, there is no workaround. It will be necessary to manually change the option after the ticket is created.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events