Hi. Thanks a lot for giving us an option to ask question.
I want to give/access to some fields in which customer can see Priority, status and assignee from the previous ticket they have created (exactly the way we can see it)
your prompt response will be highly regarded.
this is more of a suggestion than a answer.
feature will be reviewed and considered for implementation (or rejected) by Atlassian product management according to Atlassian Implementation of New Features Policy.
for a quick solution,
Either find a addon from Atlassian market place
Find a solution partner
Some fields can't be shown to customers. Please see the following. There's documentation for this info in atlassian, however, i can't find the link.
These fields can be added to the request type and given a preset value, but you cannot make them visible on the customer portal:
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