Getting "SLAs modified" every time a new ticket is filed in Service Desk

Hi all,

Whenever a customer opens a new ticket, we see "SLAs Modified" red message on the SLA tab in Service Desk (latest version). The tooltip says "SLAs have been modified and need to be recalculated for issues in this project." Only Service Desk Admin can run SLAs recalculation.

Does anybody see the same behavior? Is this a configuration issue? Does Service Desk Admin really need to log in and run SLA update every time a ticket is opened?


3 answers

1 accepted

1 vote

Reposting from Atlassian Support. The problem was that there was a metric which was "started" later than the ticket was created. In my case, I had a condition "Resolution: Set" for an SLA to start. If I understood correctly, that doesn't work in Service Desk so far. So I just removed this metric and that fixed it.

Have the same issue and don;t have that condition.

Hi All,

I have same problem!

Any suggestions?





I am running into the same issue but do not have that condition. Any other tips?



Have the same issue and don;t have that condition.

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published Friday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

56 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot