Whenever a customer opens a new ticket, we see "SLAs Modified" red message on the SLA tab in Service Desk (latest version). The tooltip says "SLAs have been modified and need to be recalculated for issues in this project." Only Service Desk Admin can run SLAs recalculation.
Does anybody see the same behavior? Is this a configuration issue? Does Service Desk Admin really need to log in and run SLA update every time a ticket is opened?
Reposting from Atlassian Support. The problem was that there was a metric which was "started" later than the ticket was created. In my case, I had a condition "Resolution: Set" for an SLA to start. If I understood correctly, that doesn't work in Service Desk so far. So I just removed this metric and that fixed it.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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