Getting "SLAs modified" every time a new ticket is filed in Service Desk

Hi all,

Whenever a customer opens a new ticket, we see "SLAs Modified" red message on the SLA tab in Service Desk (latest version). The tooltip says "SLAs have been modified and need to be recalculated for issues in this project." Only Service Desk Admin can run SLAs recalculation.

Does anybody see the same behavior? Is this a configuration issue? Does Service Desk Admin really need to log in and run SLA update every time a ticket is opened?

Thanks,
Igor 

3 answers

1 accepted

This widget could not be displayed.

Reposting from Atlassian Support. The problem was that there was a metric which was "started" later than the ticket was created. In my case, I had a condition "Resolution: Set" for an SLA to start. If I understood correctly, that doesn't work in Service Desk so far. So I just removed this metric and that fixed it.

Have the same issue and don;t have that condition.

This widget could not be displayed.

Hi All,

I have same problem!

Any suggestions?

 

Thanks,

Claudio

This widget could not be displayed.

Hello, 

I am running into the same issue but do not have that condition. Any other tips?

Thanks!

Alexa

Have the same issue and don;t have that condition.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Monday in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

143 views 6 16
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you