Getting another organizational level out of Jira Service Desk

I was wondering if anyone knew of any add-on or functionality that would allow us to create an additional level of organization in Jira Service Desk? There are "Groups" which show up in the left column on the protal. Then there are "Request Types" that show up in the right side, based upon the Group selected. Is there a way to get a third "sub-category: from the portal? An add-on or trick within Service Desk itself? I understand I could change the form items based upon a custom field value selected, but I am looking for something a bit more point and click as the Groups and Request Types are in Service Desk.

1 answer

Hi Jason,


I'm not aware of any add-on that adds a third level to a Service Desk, but this could be achieved creating different Service Desk projects:

Help Center (main page listing all Service Desks available) -> List of Service Desk Projects -> Groups -> Request Types

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,175 views 6 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot