I was wondering if anyone knew of any add-on or functionality that would allow us to create an additional level of organization in Jira Service Desk? There are "Groups" which show up in the left column on the protal. Then there are "Request Types" that show up in the right side, based upon the Group selected. Is there a way to get a third "sub-category: from the portal? An add-on or trick within Service Desk itself? I understand I could change the form items based upon a custom field value selected, but I am looking for something a bit more point and click as the Groups and Request Types are in Service Desk.
I'm not aware of any add-on that adds a third level to a Service Desk, but this could be achieved creating different Service Desk projects:
Help Center (main page listing all Service Desks available) -> List of Service Desk Projects -> Groups -> Request Types
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs