Get the three dot subtask menu to service desk queue

Stephan_Mallmann May 16, 2019

Hi,

is there a way to get the menu like on subtask to service desk queue view.

image.pngimage.png

We have scriptrunner but I'm not a developer.

Thanks

 

1 answer

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Olga Videc
Community Leader
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May 17, 2019

Hello @Stephan_Mallmann 

I'm afraid not, you can create subtasks related to service request, but you can't present them to customer.

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-sub-tasks?_ga=2.140973366.587868300.1558098907-1012961764.1558098907

Customer must have Jira Software licence to view them since they are backend.

BR, Olga

Stephan_Mallmann May 20, 2019

Hi @Olga Videc 

Thank you for the answer. I think you misunderstand my question. I just want the menu with the 3 dots like behind very sub task visible behind every issue at the service desk queue view.

Best regards,

Stephan 

Olga Videc
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 20, 2019

Hello, 

Okay now I understand, I'm out my league here, can't find anything in documentation but yu could check here

https://developer.atlassian.com/

https://developer.atlassian.com/server/framework/atlassian-sdk/

BR, Olga

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