Is there any possibility that I can enable G Suite login and authentication for SD portal customers? So SD customers can use their google accounts from our domain to login ?
I've verified that G Suite integration is working only with users but nobody mention SD customers.
I had this same issue and could not find specific documentation on it. Hopefully this will help other folks.
Do g-suite setup as usual.
Site settings -> Application Access -> User Defaults and disable access to all applications.
Now I have customers logging in with our Google domains and getting into the portal as portal-only "customer" accounts.
This is the correct answer. This is referenced in their documentation for bulk adding customers. It was helpful to learn that a Jira Service Desk customer is nothing more than a normal user with no application access.
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