Forwarding issues to third party

One of our teams regularly forwards issues to third parties who we don't want to have an account on our Jira SD instance. 

Currently, they will view the issue, export to Word, attach via Outlook, locate email address (often back in Jira) and send this way. 

Our Third Parties are handled in Jira via a serepate business project and are linked to the original issue so it feels like we're pretty close but.. 

Is anyone aware of a more effective way of handling this process?

Cheers

1 answer

0 votes
Gaston Valente Community Champion Oct 30, 2017

Paul,

You can use the "Create linked issue" feature at the issue screen, this will let you choose the destination project and also automatically fills all common fields and link the two issues.

Screen Shot 2017-10-30 at 07.53.48.png

Thanks Gaston.

Linking isn't the issue. We have the issue linked to a third party. It's getting the issue information to the third party that we're having the issue with. 

Thanks

Gaston Valente Community Champion Oct 30, 2017

Ok, when you use this feature all common fields are copied.

If you need to keep sync between the two there are a lot of solutions:

  • use automation rules
  • use jira automation plugin
  • a script to do the replication

When I say third party, I mean an actual third party i.e. a contractor contracted to carry out the work. who wishes to receive details of the issue via email. 

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,123 views 6 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot