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Formatting options for the Description field in Jira Service Desk Ticket

rae edwards October 14, 2019

We would like our customers to be able to see these formatting options in the Description field on the customer facing ticket in JIRA Service desk. How can we have these displayed?

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Alexander Bondarev
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October 15, 2019

Hi, @rae edwards , as I know, it is no way to do this:

https://jira.atlassian.com/browse/JSDSERVER-4957

https://jira.atlassian.com/browse/JSDCLOUD-4957

You can vote for this feature.

rae edwards November 5, 2019

Bugga. Voted. Using a plugin now to achieve this but it would be better if these suggestions were incorporated into JSD rather than a plugin.

A.J. Apple May 31, 2022

Which plugin?

0 votes
David Monroe February 10, 2020

test

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David Monroe February 10, 2020

@rae edwards - Which plugin are you using to achieve the description field formatting?

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