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Force users to Diviniti Queues and away from Service Desk queues

I'm using Queues for Service Desk by Diviniti to separate service desk agents into different groups. I don't want agents to be able to access issues in other queues. You can do this with the Diviniti Queues, but the agents can go back to the project and click on the Jira Queues to see everything. Since I can't remove the Browse Project permissions and still have the agents view and resolve tickets I've tried deleting the built-in Jira queues. This looks like it will then force the agents to use the Diviniti Queues and not let them browse all issues. I'm currently testing this and haven't found a problem with it...yet. Has anyone tried this or have another method to restrict agents from seeing specific queues?


Thanks,

Tim

1 answer

Couldn't you somehow just do a redirect on

[URL]/projects/ProjectName/queues/ 

to go to whatever the URL is for Diviniti Queues is?

Regards,
Steven

That's an interesting idea, thanks.

Not particularly elegant, I'm just thinking aloud - because I'm about to have the same problem!

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