I'm using Queues for Service Desk by Diviniti to separate service desk agents into different groups. I don't want agents to be able to access issues in other queues. You can do this with the Diviniti Queues, but the agents can go back to the project and click on the Jira Queues to see everything. Since I can't remove the Browse Project permissions and still have the agents view and resolve tickets I've tried deleting the built-in Jira queues. This looks like it will then force the agents to use the Diviniti Queues and not let them browse all issues. I'm currently testing this and haven't found a problem with it...yet. Has anyone tried this or have another method to restrict agents from seeing specific queues?
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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