When trying to view attachments to a service desk cases that they have raised, my customers are complaining they receive a forbidden (403) error. These are either .pdf or .docx files.
Using a test customer account I receive the error 'Encountered a "403 - Forbidden" error while loading this page'
I have tried to replicate using my account which is a service desk user and I can view all attachments without a problem.
It must be a permissions issue but i'm struggling to track it down, can anyone offer some assistance?
I just would like to add that the bug JSDSERVER-6304 has being fixed, so this issue should not be happening after Jira Service Desk server 4.1.0, although we are still working to fix a similar error on JIRA Cloud (See JSDCLOUD-8176 and JSDCLOUD-6084 for possible workarounds).
If you are still facing this problem on Jira Server after upgrading:
1 - Check if the issues are correctly added with a valid request type, as described in the article below:
2 - Logged as a project administrator, navigate to the project "Bugs" > Project Settings > Permissions > check if the "Service Desk Customer - Portal Access" role is added with the permission "Create attachments"
3 - Logged as a site-admin, navigate to Jira Settings > System > Attachments > check if the attachment they are trying to add is not larger than the size allowed for your site.
Yeah, switch to another product. :) The issue is that if the user isn't logged into your Service Desk, they just get a 403 error. Of course, Atlassian solve this issue by having access to files cause a redirect to a login page, but they don't seem to want to fix anything in the product anymore. They are too busy adding Next Gen features.
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