Forbidden (403) - Viewing Attachments

When trying to view attachments to a service desk cases that they have raised, my customers are complaining they receive a forbidden (403) error. These are either .pdf or .docx files.

Using a test customer account I receive the error 'Encountered a "403 - Forbidden" error while loading this page'

I have tried to replicate using my account which is a service desk user and I can view all attachments without a problem.

It must be a permissions issue but i'm struggling to track it down, can anyone offer some assistance?



3 answers

Has anyone else experienced this? It's casuing me some big problems for my customers.




We've just have a customer report the same thing.

We are forcing the same issue, so if we attach a file to Jira Servicedesk and link it within a published comment the customer receives the same message when he tries to open it out of the mail message. Has anyone an Idea of what is causing this? 

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