When trying to view attachments to a service desk cases that they have raised, my customers are complaining they receive a forbidden (403) error. These are either .pdf or .docx files.
Using a test customer account I receive the error 'Encountered a "403 - Forbidden" error while loading this page'
I have tried to replicate using my account which is a service desk user and I can view all attachments without a problem.
It must be a permissions issue but i'm struggling to track it down, can anyone offer some assistance?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs