When trying to view attachments to a service desk cases that they have raised, my customers are complaining they receive a forbidden (403) error. These are either .pdf or .docx files.
Using a test customer account I receive the error 'Encountered a "403 - Forbidden" error while loading this page'
I have tried to replicate using my account which is a service desk user and I can view all attachments without a problem.
It must be a permissions issue but i'm struggling to track it down, can anyone offer some assistance?
Yeah, switch to another product. :) The issue is that if the user isn't logged into your Service Desk, they just get a 403 error. Of course, Atlassian solve this issue by having access to files cause a redirect to a login page, but they don't seem to want to fix anything in the product anymore. They are too busy adding Next Gen features.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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