Forbidden (403) - Viewing Attachments

When trying to view attachments to a service desk cases that they have raised, my customers are complaining they receive a forbidden (403) error. These are either .pdf or .docx files.

Using a test customer account I receive the error 'Encountered a "403 - Forbidden" error while loading this page'

I have tried to replicate using my account which is a service desk user and I can view all attachments without a problem.

It must be a permissions issue but i'm struggling to track it down, can anyone offer some assistance?



4 answers

Has anyone else experienced this? It's casuing me some big problems for my customers.




We've just have a customer report the same thing.

We are forcing the same issue, so if we attach a file to Jira Servicedesk and link it within a published comment the customer receives the same message when he tries to open it out of the mail message. Has anyone an Idea of what is causing this? 

Have the same issue, anyone solved it?

Yeah, switch to another product. :) The issue is that if the user isn't logged into your Service Desk, they just get a 403 error.  Of course, Atlassian solve this issue by having access to files cause a redirect to a login page, but they don't seem to want to fix anything in the product anymore. They are too busy adding Next Gen features.

We have situation that even SD team and SD admin cannot access attachments via portal.

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

770 views 6 10
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you