Forbidden (403) - Viewing Attachments

When trying to view attachments to a service desk cases that they have raised, my customers are complaining they receive a forbidden (403) error. These are either .pdf or .docx files.

Using a test customer account I receive the error 'Encountered a "403 - Forbidden" error while loading this page'

I have tried to replicate using my account which is a service desk user and I can view all attachments without a problem.

It must be a permissions issue but i'm struggling to track it down, can anyone offer some assistance?



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Has anyone else experienced this? It's casuing me some big problems for my customers.




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