For the customer portal, can the general tab removed?

Hi:

I am testing the customer portal feature and am confused.

I hope that the customer portal can be in Chinese as hard as possible.

However, from the attached screen capture, you can see that the General tab is always there and I could not find a way to remove it.

Can anybody please tell me how to remove it?

2 answers

1 accepted

Hi Mauro:

Thank you for your reply, but I don't get it.

From the snapshot which I have attached in the original post, I have created another four groups.

Here is the configuration page. I did not set up the General group.

Best regards,

Chong Yie

I see that the 3 request types in the middle have a different set of groups. Is one of those grops the 'General' group.

'General' is a default group that comes with Service Desk. By clicking in the groups box they should become editable but I was expecting to see a text saying "General"

There might be a problem with the translation.

Could you please create a support request at support.atlassian.com so we can take a look at the problem live on your instance?

Thanks,
Mauro

Hi!

You can add a new group by simply start typing in the Groups column of the Customer Portal configuration screen. You'll then be able to replace the General group by a new one :)

Cheers!
Mauro

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published Friday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

56 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot