For the customer portal, can the general tab removed?


I am testing the customer portal feature and am confused.

I hope that the customer portal can be in Chinese as hard as possible.

However, from the attached screen capture, you can see that the General tab is always there and I could not find a way to remove it.

Can anybody please tell me how to remove it?

2 answers

1 accepted

0 votes
Accepted answer

Hi Mauro:

Thank you for your reply, but I don't get it.

From the snapshot which I have attached in the original post, I have created another four groups.

Here is the configuration page. I did not set up the General group.

Best regards,

Chong Yie

Mauro Badii Atlassian Team Mar 06, 2014

I see that the 3 request types in the middle have a different set of groups. Is one of those grops the 'General' group.

'General' is a default group that comes with Service Desk. By clicking in the groups box they should become editable but I was expecting to see a text saying "General"

There might be a problem with the translation.

Could you please create a support request at so we can take a look at the problem live on your instance?


0 votes
Mauro Badii Atlassian Team Mar 06, 2014


You can add a new group by simply start typing in the Groups column of the Customer Portal configuration screen. You'll then be able to replace the General group by a new one :)


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

147 views 0 0
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you