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For like a month, there are times that do not let attach files, why?

image.png

1 answer

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Hi Wendoline,

Just for us to better understand and help you with this issue, can you please attach the image again? I tried to open here but it's broken, so if possible please attach again.

Is this issue happening in the customer portal or in the agent view?

Is it happening with all users?

Regards,
Angélica

If It's the customer portal, and it doesn't always happen, it's just for moments. Send image

Can you please check with your IT manager if our IPs and domain were whitelisted?
They can check the IPs and Domains here.
Is it happening only on Google Chrome? Have you tested using another browser or incognito mode?
How is the attachment being added? Is it by the Browse option, drag/drop, copy/paste?
With these details, we will be able to test here using the same options as you and we can identify if it may be a bug.

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