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For like a month, there are times that do not let attach files, why?

Wendoline Regino
Wendoline Regino March 28, 2019

image.png

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 2, 2019

Hi Wendoline,

Just for us to better understand and help you with this issue, can you please attach the image again? I tried to open here but it's broken, so if possible please attach again.

Is this issue happening in the customer portal or in the agent view?

Is it happening with all users?

Regards,
Angélica

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Wendoline Regino
Wendoline Regino April 2, 2019

If It's the customer portal, and it doesn't always happen, it's just for moments. Send image

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Wendoline Regino
Wendoline Regino April 2, 2019

Error Jira.jpg

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 5, 2019

Can you please check with your IT manager if our IPs and domain were whitelisted?
They can check the IPs and Domains here.
Is it happening only on Google Chrome? Have you tested using another browser or incognito mode?
How is the attachment being added? Is it by the Browse option, drag/drop, copy/paste?
With these details, we will be able to test here using the same options as you and we can identify if it may be a bug.

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