For incoming email to JIRA Service Desk, will automatically generated emails pose a problem?

I can't seem to find many articles on this, but I am wondering whether I should anticipate having an issue with automated incoming emails.

Our customers use a research survey building/tracking program (REDCap), and to make changes in their programs, they have to request help in REDCap, which auto-generates an email request to us through Outlook. Once we turn on service desk email in JIRA, those emails would come through as issues and we would hope to proceed as before. Should I be concerned these automatically generated emails will be flagged as spam or not made into issues, and what can I do about that? 

1 answer

1 accepted

0 vote
Alexey Matveev Community Champion Jan 04, 2018

Hello,

When you setup a email handler or a email channel you provide a email address (email box) where Jira will find emails. If a email was delivered to the email box then Jira will create an issue or a request out of it. There will be no problems with it. You do not have to worry about spam either as long as the email was delivered to the email box, which you provided.

Great, thank you Alexey for the quick answer!

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Asked Feb 02, 2018 in Jira Service Desk

What are the must-have addons?

Hi all, We are trialing Jira Service Desk for a large-ish, flat, team-based organization where members can serve on multiple teams. A few needs that are not out of the box... Assigning i...

958 views 12 5
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you