It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

For incoming email to JIRA Service Desk, will automatically generated emails pose a problem?

Elyse De Laittre Jan 04, 2018

I can't seem to find many articles on this, but I am wondering whether I should anticipate having an issue with automated incoming emails.

Our customers use a research survey building/tracking program (REDCap), and to make changes in their programs, they have to request help in REDCap, which auto-generates an email request to us through Outlook. Once we turn on service desk email in JIRA, those emails would come through as issues and we would hope to proceed as before. Should I be concerned these automatically generated emails will be flagged as spam or not made into issues, and what can I do about that? 

1 answer

1 accepted

0 votes
Answer accepted
Alexey Matveev [cPrime] Community Leader Jan 04, 2018

Hello,

When you setup a email handler or a email channel you provide a email address (email box) where Jira will find emails. If a email was delivered to the email box then Jira will create an issue or a request out of it. There will be no problems with it. You do not have to worry about spam either as long as the email was delivered to the email box, which you provided.

Elyse De Laittre Jan 04, 2018

Great, thank you Alexey for the quick answer!

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira Service Desk

4 changes to queues and issues you don’t want to miss

Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...

654 views 9 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you