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First Response Mesurement

Hi community,

Pretty new to jira here, have searched in this forum, as well in Google, but had no luck.

I'm trying to configure some sort of setting to mesure the amount of tickets we resolve with the first response, including the ones answered with a Knowledge Base article, and the ones with a normal response,

It would be nice if it has a graph report included,


Thanks in advance,
Regards,
Martin

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