I have script listeners (Scriptrunner) that syncs comments/attachments from a business project to a service desk project.
Because JIRA adds attachments immediately to issues, it creates more than one comment in the customer portal if attachments are added during the creation of an comment.
I want to create a comment with 2 images:
This creates 3 comments (2 for the attachments and one for the comment itself).
The problem is, that we don't want to turn of the listener, that just creates customer portal comments for added attachments because it could be the case that no extra comment is added.
My question is now if it is possible to find out, if an attachment was dragged on the ticket during an opened comment "window" and than to not create a comment to just make the attachment visible to the customer because it will be made visible in the future by the newly created & synced comment.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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