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Filter for tickets that were handled this week

Hi all,

How can I get a list of tickets that were handled this week?

By "handled" I mean updated by someone from the service-desk team.

In other words, I would like to do a filter like:

updatedBy in (John, Bob, Chris) between (2019-05-05,2019-05-11)

My problem is that while updatedBy works fine and updated>= works fine, I do not know how to have them work together.

If the ticket was updated a month ago by a member of the team and yesterday by the customer, I do not want it to be in the result list.

I want to get in the result list only the tickets that were updated by the team members during the last week.

Any suggestion?

Thanks

1 answer

0 votes
Jack Community Leader May 12, 2019

Updatedby ... AND updateddate ...

Hi Jack,

Thanks for the answer, but my concern is that as far as I know, using updatedby AND updateddate, gives more results than what I want.

For example, if the ticket123 has been updated by X one month ago and also updated by Y yesterday, a query "updatedby X AND updateddate=yesterday" will give me the ticket123, which is not what I want.

 

I would like to be able to write a condition like updatedBY_atDate=(X,yesterday) so that a ticket that was updated by X a month ago and by Y yesterday will not show, but only tickets updated by X yesterday will show.

 

Thanks

Jack Community Leader May 12, 2019

You will need an addon. Suggestions: Scriptrunner or jql-search-extensions-for-jira-reports

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