How can I get a list of tickets that were handled this week?
By "handled" I mean updated by someone from the service-desk team.
In other words, I would like to do a filter like:
updatedBy in (John, Bob, Chris) between (2019-05-05,2019-05-11)
My problem is that while updatedBy works fine and updated>= works fine, I do not know how to have them work together.
If the ticket was updated a month ago by a member of the team and yesterday by the customer, I do not want it to be in the result list.
I want to get in the result list only the tickets that were updated by the team members during the last week.
Thanks for the answer, but my concern is that as far as I know, using updatedby AND updateddate, gives more results than what I want.
For example, if the ticket123 has been updated by X one month ago and also updated by Y yesterday, a query "updatedby X AND updateddate=yesterday" will give me the ticket123, which is not what I want.
I would like to be able to write a condition like updatedBY_atDate=(X,yesterday) so that a ticket that was updated by X a month ago and by Y yesterday will not show, but only tickets updated by X yesterday will show.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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