File name cannot contain the character '\'

[amjad abdullah]

dear,

i need help with this , im using JIRA service desk and when ever im trying to attache file im getting this message "File name cannot contain the character '\'". but there is no '\' in the file name, how to solve this?

[Anund · Accepted solution]

This is a known problem for service desk. There is a fix coming for those that cannot perform the workaround in the linked JIRA issue.

https://jira.atlassian.com/browse/JSD-153

[amjad abdullah]

i tried to attache file from JIRA its working ok on IE, but if i will do it on service desk portal using IE it gives me this error,

i tried to attach on another PC using IE it gave me the same error , then i tried on 3rd PC it worked fine.

if its up to me I will remove IE from all our PC's but cannot do that.

[Nic Brough -Adaptavist-]

I think we need a bit more debugging information. What OS are you on, what is the browser, and can you tell us exactly how you are filling in the attachment field on the screen? (i.e. pasting a path and name, browsing, typing, etc). Is it possible to show exactly what the field contains just before you click attach?

Also, can you read the log file to see if that is throwing any warnings?

[amjad abdullah]

I think its IE problem, because I just tried on chrome and its working fine. I restore the IE settings and disable all the adds-on then restart but it’s still the same. Most of our users are using the IE for browsing. Could you please help me? Because I’m searching since morning for a solution but I did not find anything.

[Sameera Shaakunthala [inactive]]

Does this happen when you attach a file to any other website? (or Atlassian's support JIRA)

If not, then IE isn't the culprit. I suspect you might have mistakenly put an additional '\' when configuring JIRA home. (not 100% sure)

[Nic Brough -Adaptavist-]

That's an excellent test - try attaching a file to another Jira that is working ok.

[amjad abdullah]

i tried to attache file from JIRA its working ok on IE, but if i will do it on service desk portal using IE it gives me this error,

i tried to attach on another PC using IE it gave me the same error , then i tried on 3rd PC it worked fine.

if its up to me I will remove IE from all our PC's but cannot do that.

[Nic Brough -Adaptavist-]

Ok, useful tests, but can you tell us exactly what string ends up as the path to the file? Copy it before clicking attach and paste it in here?

[amjad abdullah]

this is the path.

C:\Users\amjad.a\Desktop\my ID

i think if there is a problem with the path i will have problem also in chrome, but this only with IE.

[RobertH]

I am able to replicate this in IE. The workaround works for now, but this is pretty disruptive on a required field with a few hundred users...