Fail to update Atlassian Universal Plugin Manager

I have problem to update universal plugin manager. I try to update on version v. 3.0.2, but i get error: "An error was encountered while updating the UPM. See the logs for more details." Can you please help me to solve this problem, so i can update to new version.

 

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Hi @Denis and welcome to our Community!

So what does the log says?

I try to find but i can't figure out where to find that logs? Can you help me?

You'll need to find the atlassian-jira.log file. Usually, it's located under <jira-home>/log directory.

I think that i find it. I got this last message:

192.168.x.x 695x2914x1 supp [11/Feb/2019:11:35:15 +0100] "GET /rest/plugins/1.0/pending/79180bfd-8481-4f40-804d-0e4c2d63c6df?_=1549881129256 HTTP/1.1" 202 476 0 "http://192.168.x.x:8008/plugins/servlet/upm/manage/user-installed" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36" "1mxn6t9"

Are you sure this is not the web-server logs? It looks just like it. What's the name of the file we're looking at?

I'd do it this way:

1) Open the log file (on Linux system)

tail -f atlassian-jira.log

2) Reproduce the issue (try to update UPM)

3) See what new messages emerge

4) Post them here

Name of file that i look: access_log-2019-02-11. I don't have Linux. Jira is installed on Windows Server 2016, and i use Jira, that i log in to my browser with IP address.

It's ok.

Access_log-... seems to be web server logs indeed. We need to find Atlassian ones.

Try to locate Jira-home directory. Check this location:

C:\Program Files\Atlassian\Application Data\JIRA 

I think i find it:

 

2019-02-11 12:00:17,584 http-nio-8008-exec-3 WARN supp 720x2971x4 1a8utmh 192.168.x.x /rest/plugins/1.0/installed-marketplace [c.a.upm.pac.PacClientImpl] The request to check for add-on updates may take longer than expected because 192 user-installed add-ons are installed. This may impact the performance of loading the Manage Add-ons page.

2019-02-11 12:00:32,744 UpmAsynchronousTaskManager:thread-4 INFO supp 588x362x2 3himvp 192.168.x.x /rest/plugins/1.0/installed-marketplace [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed

2019-02-11 12:00:32,791 UpmAsynchronousTaskManager:thread-4 INFO supp 588x362x2 3himvp 192.168.x.x /rest/plugins/1.0/installed-marketplace [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.upm.atlassian-universal-plugin-manager-selfupdate-plugin' from version '3.0.1' to version '3.0.1'

2019-02-11 12:00:32,791 UpmAsynchronousTaskManager:thread-4 INFO supp 588x362x2 3himvp 192.168.x.x /rest/plugins/1.0/installed-marketplace [c.a.plugin.manager.DefaultPluginManager] Disabling com.atlassian.upm.atlassian-universal-plugin-manager-selfupdate-plugin

2019-02-11 12:00:32,869 UpmAsynchronousTaskManager:thread-4 DEBUG supp 588x362x2 3himvp 192.168.x.x /rest/plugins/1.0/installed-marketplace [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] onPluginDisabledEvent removing delegate for [com.atlassian.upm.atlassian-universal-plugin-manager-selfupdate-plugin]

2019-02-11 12:00:32,884 UpmAsynchronousTaskManager:thread-4 INFO supp 588x362x2 3himvp 192.168.x.x /rest/plugins/1.0/installed-marketplace [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.upm.atlassian-universal-plugin-manager-selfupdate-plugin'

2019-02-11 12:00:32,900 UpmAsynchronousTaskManager:thread-4 INFO supp 588x362x2 3himvp 192.168.x.x /rest/plugins/1.0/installed-marketplace [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (1): [com.atlassian.upm.atlassian-universal-plugin-manager-selfupdate-plugin], 300 seconds remaining

2019-02-11 12:04:59,007 UpmAsynchronousTaskManager:thread-1 INFO supp 586x225x3 3himvp 192.168.x.x /rest/plugins/1.0/available/featured [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed

2019-02-11 12:04:59,054 UpmAsynchronousTaskManager:thread-1 INFO supp 586x225x3 3himvp 192.168.x.x /rest/plugins/1.0/available/featured [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.upm.atlassian-universal-plugin-manager-selfupdate-plugin' from version '3.0.1' to version '3.0.1'

2019-02-11 12:04:59,054 UpmAsynchronousTaskManager:thread-1 INFO supp 586x225x3 3himvp 192.168.x.x /rest/plugins/1.0/available/featured [c.a.plugin.manager.DefaultPluginManager] Disabling com.atlassian.upm.atlassian-universal-plugin-manager-selfupdate-plugin

2019-02-11 12:04:59,195 UpmAsynchronousTaskManager:thread-1 DEBUG supp 586x225x3 3himvp 192.168.x.x /rest/plugins/1.0/available/featured [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] onPluginDisabledEvent removing delegate for [com.atlassian.upm.atlassian-universal-plugin-manager-selfupdate-plugin]

2019-02-11 12:04:59,226 UpmAsynchronousTaskManager:thread-1 INFO supp 586x225x3 3himvp 192.168.x.x /rest/plugins/1.0/available/featured [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.upm.atlassian-universal-plugin-manager-selfupdate-plugin'

2019-02-11 12:04:59,351 UpmAsynchronousTaskManager:thread-1 INFO supp 586x225x3 3himvp 192.168.x.x /rest/plugins/1.0/available/featured [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (1): [com.atlassian.upm.atlassian-universal-plugin-manager-selfupdate-plugin], 300 seconds remaining

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Screenshot of error i get from Jira

 

2019-02-11 12_17_34-.jpg

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Yes, that's the one!

It's recommended to perform a manual update:

Updating the Universal Plugin Manager

Try first "Update UPM by file upload"

It may work out.

I try that, and nothing happens. I will attach pictures.

 

1.jpg2.jpg

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Ok, let's try to update by replacement.

Please, follow the @Miroslav Kurcik's instructions here:

An error was encountered while updating the UPM

That method i tried and didn't work. I try to upload app via Jira manager, and didn't work. I also tried restart Windows server where Jira is installed, and try to upload app or install it, also didn't work.

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