External authorization of a request

JOSE MANUEL GONZALEZ October 4, 2019

Hello everyone.

A query to connoisseurs.

Is it possible in the Customer Portal to configure an automation so that after registering a service request, it sends an e-mail to a head of area and that the latter approves the attention to said demand in that way?

This would avoid the need for unnecessary licenses from Jira.

Thanks in advance.

Jose Manuel.

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