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External Users Seeing Jira Service Desk

Hi

 

I have set up External Users to see their own projects in Jira Software. The problem i am encountering is that when they log into Jira they are seeing all of the Service Desks that we have set up.

The Users who are set up in the External Users group only have access to Jira Software, nothing else is selected.

 

Has anyone else had this before and found a way to remove it as we do not want external people seeing other companies Service Desks. 

 

Thanks

 

Mel 

3 answers

@Melissa Brooker 

Check browse project permission in service desk project permission schema. If external users have browse project permissions for other service desk projects, you have to remove it.

@Melissa Brooker 

yeah according to your permission schema any logged in user can see service desk project, that's why this issue is occured. I think you should remove any logged in user access.

I have removed the Any logged in user permission role yet its still visible. 

@Melissa Brooker 

Ensure that user is not part of any roles that have browse project permission :

i.e Project Role (Admin), Project Role (Atlassian-addons-project access), Project Role (Service Desk), Service Desk Customer.

If the user is part of any of these roles or Jira service desk customer group, he/she can see the particular project

Hi, All sorted! Thank you for all your help with this. 

I have gone into one of the Service Desk Schemes for a project, under Browse Projects there is the Project Role (Admin), Project Role (Atlassian-addons-project access), Project Role (Service Desk), Service Desk Customer and the one called Application Access (Any logged in User) I take it will be the last permission that needs revoking?

0 votes
Jack Community Leader Apr 23, 2019

Likely yes. You can test it easy enough by removing that.

I have removed the Any logged in user permission role yet its still visible. 

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