Export Customer issuelist

My Customer wants to export the Issue list in Service Desk to Excel is that possible?

1 answer

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Jack Brickey Community Champion Sep 14, 2017

Absolutely. Just run a jql query on the project(s) in question and use the export to csv function. In cloud it is the icon at top right if filter list that appears as a bottomless box w/ down arrow. You can choose current or all fields. 

Thanks, yes I know that way, but my customer wants to export a list in the service Desk Frontend, I attached a screenshot. Is their also a way?

service.JPG

Jack Brickey Community Champion Sep 15, 2017

Ah that was not clear before. This is currently not avaialble. They could copy and paste into a spreadsheet however that could be cumbersome. You could also set up a weekly subscription and do it for the customer and send to them but would want to eliminate any internal comments I suspect.

There is a suggestion for this feature JSDSERVER-4212

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