I'm currently testing Jira Service Desk cloud and i have an issue/question related to the status "Waiting for Customer".
I'm using the default workflow provided in Jira Service Desk Cloud.
This workflow is working fine except when I enter the " Waiting for Customer".
When an issue enters that state, the only way to exit is to change the state manually.
Mails received from customer or comments added by customer via the portal don't have any effet on the state.
Is that a norma behavior (and in that case, I must create a specific rule) or did I miss something ? (I have changed no rules to the defaults provided for trial).
Thanks for your help
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