I'm currently testing Jira Service Desk cloud and i have an issue/question related to the status "Waiting for Customer".
I'm using the default workflow provided in Jira Service Desk Cloud.
This workflow is working fine except when I enter the " Waiting for Customer".
When an issue enters that state, the only way to exit is to change the state manually.
Mails received from customer or comments added by customer via the portal don't have any effet on the state.
Is that a norma behavior (and in that case, I must create a specific rule) or did I miss something ? (I have changed no rules to the defaults provided for trial).
Thanks for your help
Thanks for your quick reply.
As far as I can see, there is only one rule for the Automation.
Screen captures are attached.
Sorry, I swap part of my interface to french. This may not help
Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events