I'm currently testing Jira Service Desk cloud and i have an issue/question related to the status "Waiting for Customer".
I'm using the default workflow provided in Jira Service Desk Cloud.
This workflow is working fine except when I enter the " Waiting for Customer".
When an issue enters that state, the only way to exit is to change the state manually.
Mails received from customer or comments added by customer via the portal don't have any effet on the state.
Is that a norma behavior (and in that case, I must create a specific rule) or did I miss something ? (I have changed no rules to the defaults provided for trial).
Thanks for your help
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs