Of course. All you need to do is use the JQL queries:
In a project that has 5 issue types:
use this query for example:
Issuetype in (Incident, Problem Management) and set the goal to 2h
As by default, there's always an entry for "all remaining" that have no goal, this would mean that Incident and Problem Management would have an SLA of 2h and the rest of issues would have no SLA.
You can even make several SLAs goals depending on the Issue Type and Priority
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs