Examples of people using JIRA service desk for product support?

Can the JIRA service desk also be modified for product support? I understand that the atlassian support is built on top of JIRA, but are there people using service desk to provide support instead of tools like Zendesk, desk.com, etc?

We are looking at options for providing a service desk option for end users.

1 answer

Hi Anirudh,

This is certainly possible, you might need to configure some extra custom fields and screens.

Or even need some deeper configuration, but it is certainly possible.

Do keep in mind that you'll need a user account (which counts for your active license) for each end user if you want them to use the Customer Portal in Service Desk.

Best regards,


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 15, 2019 in Jira Service Desk

Are you a Jira Service Desk agent? We want to talk to you!

Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...

346 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you