Examples of people using JIRA service desk for product support?

Can the JIRA service desk also be modified for product support? I understand that the atlassian support is built on top of JIRA, but are there people using service desk to provide support instead of tools like Zendesk, desk.com, etc?

We are looking at options for providing a service desk option for end users.

1 answer

Hi Anirudh,

This is certainly possible, you might need to configure some extra custom fields and screens.

Or even need some deeper configuration, but it is certainly possible.

Do keep in mind that you'll need a user account (which counts for your active license) for each end user if you want them to use the Customer Portal in Service Desk.

Best regards,

Peter

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

891 views 5 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot