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Escalation

Fahad Siddiqui
Fahad Siddiqui
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September 12, 2019

Can we define Escalation levels in JSD? And how?

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Kurt Klinner
Kurt Klinner
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September 12, 2019

@Fahad Siddiqui 

 

Hi Sarmad

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-escalations

is the right point to start

Cheers

Kurt

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Kurt Klinner
Kurt Klinner
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September 16, 2019

@Fahad Siddiqui 

 

Hi Sarmad

just wanted to quickly follow up and ask if the provided documentation did help?

 

Cheers

Kurt

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Fahad Siddiqui
Fahad Siddiqui
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September 16, 2019

yes Sir 

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Kurt Klinner
Kurt Klinner
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September 16, 2019

@Fahad Siddiqui 

Would be great if you could set the answer as accepted to give others who might have a similar question an indication that this might be helpful

 

Cheers

Kurt

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