I'd like to have an event that sends email to the customer and changes the Status to "Customer Waiting Overdue" after the Status has been set to "Waiting for Customer" and with no response for x days.
Ideally another event that changes the ticket to "Resolved" y days after the first event.
That is, ping the customer and if they don't respond after a while, close the ticket.
Is this possible?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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