When trying to create a new ServiceDesk project (type: Customer Service) I get an error message reading "Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again.".
It tried it multiple times - always with the same result.
When looking into the catalina.out file, I find this exception:
2017-08-25 09:22:25,193 http-nio-8080-exec-1 ERROR s.listing 562x3247x1 pm89rv 220.127.116.11,127.0.0.1 /rest/project-templates/1.0/templates [c.a.jira.project.ProjectCreateRegistrarImpl] The handler with id com.atlassian.jira.project-templates-plugin:apply-project-template-handler threw an exception while handling a notification about a project being created
com.querydsl.core.QueryException: Caught MySQLIntegrityConstraintViolationException for delete from `AO_54307E_GROUP` where `AO_54307E_GROUP`.`VIEWPORT_ID` = ?
- we use a self hosted Jira 7.4.3
- we used ServiceDesk before hadn't renewed our license in some time. So this is a "reboot" but it might be, that some old data is still lingering around the datatbase
Thanks a lot,
Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot