When i try to create a new proyect in Jira Service Desk under IT Service Desk. Send me an Error:
Hmm... No se ha podido crear su proyecto debido a un error desconocido. Intente actualizar la página para empezar de nuevo.
Or when the time out for the aplication to create the board
Please can you help me
Hi Werner,
I just posted a reply to that support ticket. I was able to see the logs you supplied there and I believe the error you are seeing is caused by an incorrect collation on the database that Jira is using.
java.sql.SQLException: Illegal mix of collations (latin1_swedish_ci,IMPLICIT) and (utf8_general_ci,COERCIBLE) for operation '='
This problem is also explained in the KB: hmm... we couldn't create your project due to an unknown error
Steps on how to resolve this are explained below:
Please let me know if you run into any problems following these steps to resolve this issue.
Regards,
Andy
Hi Werner,
In order to better troubleshoot this particular problem, I would like to take a closer look at your Jira logs when this happens. These logs should contain more information about the problem here.
Please see the support request created for this request.
Regards,
Andy
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i reinstall Jira Service Desk and now can't show the modules to create
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ya, not work that, i need to reinstall module and then activate the modules one by one
TNK
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