I'm setting up my first Jira Service Desk (server v 4.3). Customer permissions on the project are "anyone can email/raise a request" and customers can share with "Any customer". By my understanding customers should be able to signup for their own account via the service desk customer portal with these permissions.
Our customers cannot. And actually nor can agents or admins add any customers. Both through the portal or the project the user is given the error that something's gone wrong and contact sys admin. Developer tools reveals this error:
"HTTP400: BAD REQUEST - The request could not be processed by the server due to invalid syntax.
(XHR)POST - http://XXX/XXX/rest/servicedesk/1/pages/people/customers/pagination/IT/invite"
I can't find any useful documentation so have no idea where to look next to resolve this.
Please help. Cheers,
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events