Enabling Customer notification ONLY when the Customer submits issue from customer portal

[Jay Joshi]

Hello,

I would like to know if there is a way to enable customer notifications ONLY when the customer submits issues from the customer portal. For all requests sent via email i do not want them to get any customer notifications.

Thanks

Jay

[H K]

Hi,

as far as I know, you cannot do this by the customer notification settings because there is no ability to enable them by the source of the ticket.

But maybe you can try to do so via automation rules?
I am not sure if this would work but there you can choose the trigger event and also some conditions.