Enabling Customer notification ONLY when the Customer submits issue from customer portal

Hello,

I would like to know if there is a way to enable customer notifications ONLY when the customer submits issues from the customer portal. For all requests sent via email i do not want them to get any customer notifications.

 

Thanks

Jay

1 answer

This widget could not be displayed.

Hi,

as far as I know, you cannot do this by the customer notification settings because there is no ability to enable them by the source of the ticket.

But maybe you can try to do so via automation rules?
I am not sure if this would work but there you can choose the trigger event and also some conditions.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

8,740 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you