I would like to know if there is a way to enable customer notifications ONLY when the customer submits issues from the customer portal. For all requests sent via email i do not want them to get any customer notifications.
as far as I know, you cannot do this by the customer notification settings because there is no ability to enable them by the source of the ticket.
But maybe you can try to do so via automation rules?
I am not sure if this would work but there you can choose the trigger event and also some conditions.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot