I would like to know if there is a way to enable customer notifications ONLY when the customer submits issues from the customer portal. For all requests sent via email i do not want them to get any customer notifications.
as far as I know, you cannot do this by the customer notification settings because there is no ability to enable them by the source of the ticket.
But maybe you can try to do so via automation rules?
I am not sure if this would work but there you can choose the trigger event and also some conditions.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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