I would like to know if there is a way to enable customer notifications ONLY when the customer submits issues from the customer portal. For all requests sent via email i do not want them to get any customer notifications.
as far as I know, you cannot do this by the customer notification settings because there is no ability to enable them by the source of the ticket.
But maybe you can try to do so via automation rules?
I am not sure if this would work but there you can choose the trigger event and also some conditions.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs