Enable service desk communication with customer via HipChat


Im using Jira Service Desk Cloud and i really need enable a generic sender for the email notifications sent to customers. Right now when an agent for example resolves or comments an issue, the customer receives an e-mail where the agent appears as the sender.

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How can i change this in order to appears a Generic Sender? instead of Agent Name?


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Hi Marcos,

There is a feature request for this in Cloud that you can find at JSDCLOUD-4987 and there is one for Server that you can find at JSDSERVER-4987.

Please vote on both of the issues to add impact and add any relevant comments for our engineers such as your use case, etc so we can get more traction on this feature and have it added as soon as possible.



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