Enable service desk communication with customer via HipChat


does somebody know wether it is possible to communicate with the customers of a service desk via hipchat?

Usually our customers have issues where it is useful to be able to share their screen with our service desk agents. For this purpose I would like to use HipChat but do not see an option to give our customers access via the screen that they get when accessing their ticket.



1 answer

1 accepted

0 vote

Hey Hendrik, 


Sure, thanks to integration between HipChat and JIRA Service Desk, you can create an HipChat room directly from a JIRA Service Desk ticket. Then you'll be able to enable guest access and invite your customer to the room so you will be able to chat with him ! You can learn more about it by reading this page or this blog post

Hope it helps ! 

Thanks for your Feedback but i do not understand how to enable guest access. I have my issue created and I can create hipchat room based on the issue but when trying to add the customer name to the room i get a message that 'User does not have hipchat account'.

what should i do different? Can you help me here?



...sorry - just found the settings. Thanks a lot for your help!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,240 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you