Enable PDF/attachment preview @ customer portal Edited


I'm able to preview an attached PDF @ service desk agent view (when working on a ticket).

Following screenshot displays a ticket with a PDF attached.



When I click on it a preview pops up.



Now if I view the customer request @ customer portal, I only get the option to download the file - no preview here.


Is it possible to configure a preview for PDFs as well @ customer portal?

It works for attached images both in the portal and in the project, by the way.

Thank you in advance!



2 answers

This widget could not be displayed.

We had the same question asked by our customers.  Can the PDF be previewed instead of automatically downloaded?

This widget could not be displayed.

As this came up here as well, I'd like to ask for a solution as well.

How to open attachments (PDF for now) in the browser build-in file viewers for requesters?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

10,812 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you