Enable PDF/attachment preview @ customer portal Edited

Hi!

I'm able to preview an attached PDF @ service desk agent view (when working on a ticket).

Following screenshot displays a ticket with a PDF attached.

Attachment.Preview.Project.02.png

 

When I click on it a preview pops up.

Attachment.Preview.Project.01.png

 

Now if I view the customer request @ customer portal, I only get the option to download the file - no preview here.

Attachment.Preview.Portal.png

Is it possible to configure a preview for PDFs as well @ customer portal?

It works for attached images both in the portal and in the project, by the way.

Thank you in advance!

Cheers,

Dominik

2 answers

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We had the same question asked by our customers.  Can the PDF be previewed instead of automatically downloaded?

This widget could not be displayed.

As this came up here as well, I'd like to ask for a solution as well.

How to open attachments (PDF for now) in the browser build-in file viewers for requesters?

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