Enable PDF/attachment preview @ customer portal Edited

Hi!

I'm able to preview an attached PDF @ service desk agent view (when working on a ticket).

Following screenshot displays a ticket with a PDF attached.

Attachment.Preview.Project.02.png

 

When I click on it a preview pops up.

Attachment.Preview.Project.01.png

 

Now if I view the customer request @ customer portal, I only get the option to download the file - no preview here.

Attachment.Preview.Portal.png

Is it possible to configure a preview for PDFs as well @ customer portal?

It works for attached images both in the portal and in the project, by the way.

Thank you in advance!

Cheers,

Dominik

2 answers

We had the same question asked by our customers.  Can the PDF be previewed instead of automatically downloaded?

0 vote

As this came up here as well, I'd like to ask for a solution as well.

How to open attachments (PDF for now) in the browser build-in file viewers for requesters?

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