Emails forwarded to configured account not generating tickets in service desk

We have an external email address configured to open tickets in Service Desk.  Emailing the address directly works fine. However, emails sent to a distribution list (alias) that the email address is a member of do not get tickets generated.  

It is an IMAP server and the messages are sitting in the Inbox and being marked as read by Jira, so I know that Service Desk is reading the emails, but it's not creating the tickets.

0 answers

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published yesterday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

50 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot