We have an external email address configured to open tickets in Service Desk. Emailing the address directly works fine. However, emails sent to a distribution list (alias) that the email address is a member of do not get tickets generated.
It is an IMAP server and the messages are sitting in the Inbox and being marked as read by Jira, so I know that Service Desk is reading the emails, but it's not creating the tickets.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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