Emails forwarded to configured account not generating tickets in service desk

We have an external email address configured to open tickets in Service Desk.  Emailing the address directly works fine. However, emails sent to a distribution list (alias) that the email address is a member of do not get tickets generated.  

It is an IMAP server and the messages are sitting in the Inbox and being marked as read by Jira, so I know that Service Desk is reading the emails, but it's not creating the tickets.

0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

736 views 6 10
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you