I am currently having an issue with tickets being received by email. The email that the tickets are sent in to is attached to a user in Active Directory, they have no permissions at all besides what a regular user in AD would have. When a ticket is submitted, this user is being added automatically to the request participants. This in itself wouldnt be a huge issue but then everytime there is any editing or commenting on the ticket the help desk user creates blank comments.
No automation currently in place. This only started occurring after I switched from our test email address (still attached to a user in AD) to our production email address.
Any ideas where to start looking?
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event