Email subject line - adding more fields and custom fields


Perhaps more of a validation rather than a question.

I want to add another field e.g. issue.priority or a custom field value getCustomFieldValue(customfieldid_10001) to the subject line of my email template.

I realise I should be able to do this by editing the velocity email templates.

However, in project->customer notifications->email template -> subject I can use variables issue.key, .summary, .portalname. 

No other fields such as issue.priority or issue.getcustomfieldvalue() seem valid.

Is this correct the subject line is restricted to key, summary, portalname only?



1 answer

1 accepted

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Brant Schroeder Community Champion Oct 31, 2017

The variables available to be used in service desk emails can be found here:  They are fairly limited at this time.

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