Perhaps more of a validation rather than a question.
I want to add another field e.g. issue.priority or a custom field value getCustomFieldValue(customfieldid_10001) to the subject line of my email template.
I realise I should be able to do this by editing the velocity email templates.
However, in project->customer notifications->email template -> subject I can use variables issue.key, .summary, .portalname.
No other fields such as issue.priority or issue.getcustomfieldvalue() seem valid.
Is this correct the subject line is restricted to key, summary, portalname only?
The variables available to be used in service desk emails can be found here: https://confluence.atlassian.com/servicedeskcloud/managing-service-desk-notifications-732528936.html They are fairly limited at this time.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs