Email subject line - adding more fields and custom fields

HI,

Perhaps more of a validation rather than a question.

I want to add another field e.g. issue.priority or a custom field value getCustomFieldValue(customfieldid_10001) to the subject line of my email template.

I realise I should be able to do this by editing the velocity email templates.

However, in project->customer notifications->email template -> subject I can use variables issue.key, .summary, .portalname. 

No other fields such as issue.priority or issue.getcustomfieldvalue() seem valid.

Is this correct the subject line is restricted to key, summary, portalname only?

Thanks

Mark

1 answer

1 accepted

0 votes
Brant Schroeder Community Champion Oct 31, 2017

The variables available to be used in service desk emails can be found here: https://confluence.atlassian.com/servicedeskcloud/managing-service-desk-notifications-732528936.html  They are fairly limited at this time.

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