Email requests stopped working.

I Get this when trying to test the email settings:

 

Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "A3 BAD User is authenticated but not connected." Check out our troubleshooting docs for help resolving the issue.

 

I have verified that the email settings, including username and password are correct.

1 answer

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Hi

Are you using an Office365 shared mailbox?  If so we have an article titled A3 BAD User is authenticated but not connected error message when using JIRA with Office365 that may help.  In your log file you'd be looking for something similar to the followng:


Help Desk Handler[10100]: Messaging Exception in service 'com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl' when getting mail: A3 BAD User is authenticated but not connected.
javax.mail.MessagingException: A3 BAD User is authenticated but not connected.;
  nested exception is:
    com.sun.mail.iap.BadCommandException: A3 BAD User is authenticated but not connected.
    at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:961)

Cause:

JIRA does not support IMAP integrated with a Shared Mailbox.  This feature suggestion has been closed as there are no current plans to build it:  JRASERVER-30688 - IMAP login to a shared mailbox

Workaround:

Use POP3 instead:

Protocol: SECURE_POP
Host: outlook.office365.com
Port: 995
Username: licenseduser@mydomain.com\sharedmailboxalias
Password: (licensed user password)

If you are not using an Office365 shared mailbox, please let us know what you are using, e.g. Gmail, etc. and let us know if your email logs provide any additional information.

Cheers,

Branden

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