I Get this when trying to test the email settings:
Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "A3 BAD User is authenticated but not connected." Check out our troubleshooting docs for help resolving the issue.
I have verified that the email settings, including username and password are correct.
Are you using an Office365 shared mailbox? If so we have an article titled A3 BAD User is authenticated but not connected error message when using JIRA with Office365 that may help. In your log file you'd be looking for something similar to the followng:
Help Desk Handler: Messaging Exception in service 'com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl' when getting mail: A3 BAD User is authenticated but not connected.
javax.mail.MessagingException: A3 BAD User is authenticated but not connected.;
nested exception is:
com.sun.mail.iap.BadCommandException: A3 BAD User is authenticated but not connected.
JIRA does not support IMAP integrated with a Shared Mailbox. This feature suggestion has been closed as there are no current plans to build it: JRASERVER-30688 - IMAP login to a shared mailbox
Use POP3 instead:
Password: (licensed user password)
If you are not using an Office365 shared mailbox, please let us know what you are using, e.g. Gmail, etc. and let us know if your email logs provide any additional information.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs