Email notifications for new requests from end user portal? Edited

Hi,  We are spinning up Jira Servicedesk and are very happy with it so far :)

One thing I can not figure out is how our team can be notified when an end user creates a new request in the user portal.  I don't see the notifications going that granular (Screen shot below).  I do see an event for Issue Created, but we do not want to be notified if a tech is just creating his/her tickets for calls that they took.  

Is this possible? Thanks in advance.

 

AddNotification.jpg

1 answer

This article will assist you to configure notifications about new requests https://confluence.atlassian.com/servicedeskcloud/managing-service-desk-notifications-732528936.html

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

455 views 1 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot