Hi, We are spinning up Jira Servicedesk and are very happy with it so far :)
One thing I can not figure out is how our team can be notified when an end user creates a new request in the user portal. I don't see the notifications going that granular (Screen shot below). I do see an event for Issue Created, but we do not want to be notified if a tech is just creating his/her tickets for calls that they took.
Is this possible? Thanks in advance.
Just the FAQs! Welcome to the Community, and this Focused-FAQ! Here, we've pulled together some of the most frequently asked questions associated with Jira Service Desk (JSD). We hope ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs