Dear Jira team,
We need your help to solve an outgoing email setting issue.
We have configured email@example.com for outgoing email on Jira core, and it works quite well.
Now we are testing your Jira Service Desk solution. We have configured firstname.lastname@example.org incoming emails on Service Desk, and we would like to use the same email address for outgoing emails (email notifications to customers, etc). But, according to our tests, it looks like we must use the same outgoing email address email@example.com, configured for Jira core.
We cannot use firstname.lastname@example.org for email notifications from Service Desk to customers, because we want the customer replies to those email notifications to be added to the support ticket. So the customer replies should go to email@example.com.
And we cannot use firstname.lastname@example.org for email notifications from Jira core, because we do not want each internal reply to Jira to trigger a support ticket.
Do you have any solution for that?
Thank you very much for your help
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between DevOps and...
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